Store Policies
RETURNS POLICY
As the nature of the products we sell are consumable food and drink items, PRIME WHOLESALE AUSTRALIA reserves the right to enforce a strict no-returns policy.
REFUND POLICY
All sales are final. Once you place an order, you cannot cancel it. This policy is strictly enforced. We will not cancel any orders for change of mind or for orders of the incorrect quantity or flavour.
A strict no refund policy applies to all products (full priced and sale items) unless the condition of the purchased item differs from the advertised description.
When you purchase any item from us, you are agreeing that a refund for change of mind or any other circumstance will not be granted.
We only stock 100% authentic goods which have been purchased either directly from the manufactuer or an authorised seller of the goods.
SHIPPING POLICY
We ship our products to customers in Australia and New Zealand.
We ship all orders in protective packaging in order to protect the integrity of your product during transit.
We utilise the postal carrier; Australia Post for all domestic and international shipments.
Handling times and shipping times are usually 1-2 business days unless otherwise stated in the product description.
Note that due to import and customs restrictions on some products, they cannot be shipped to international destinations.
We hold no responsibility if your order is damaged or lost in transit. Australia Post will provide you with $100 compensation for every package / tracking number in the event this occurs.
Once an order is placed, no item or quantity modifications can be made.
In the case when an order is placed, and the wrong delivery address has been entered, please contact us at jiyat@primewholesaleau.com for support.
PLEASE NOTE FOR PRE-ORDER ITEMS, PROCESSING TIME IS LONGER THAN USUAL AND IS STATED IN THE PRODUCT DESCRIPTION.
PRIME WHOLESALE AUSTRALIA Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from primewholesaleau.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jiyat@primewholesaleau.com
CONTACT INFORMATION
You can contact us via the form in the 'Contact Us' section or feel free to email jiyat@primewholesaleau.com
Please do not contact us to negotiate pricing. The pricing on the website is final and does not change regardless of quantity ordered.